FAQ'S

❓ 1. How fresh are your cookies when delivered?

A: We bake cookies fresh only when your order is confirmed—never more than 4 hours before delivery. Our "bake-to-order" process means your cookies are never sitting on shelves. We freeze our dough for 24+ hours to develop flavor, then bake fresh for your specific order. This ensures peak freshness with crispy edges and a soft, molten center in every bite.

❓ 2. What makes your New York style cookies different from other bakeries in Doha?

A: Our cookies deliver the authentic NY experience you won't find elsewhere:

• 180-200g premium portions (vs. standard 80-100g cookies)
• Crispy edges with a soft, molten center (not cakey or flat)
• European butter and real vanilla (no artificial ingredients)
• Dough frozen for 24+ hours (develops flavor and texture)
• Bake-to-order process (never frozen after baking)

❓ 3. Do you offer same-day delivery in Doha?

A: Yes! We offer same-day delivery based on the availability.

• Zone 1 (West Bay, Lusail): Free delivery with 2+ cookies
• Zone 2 (Al Doha Al Jadeeda, Al Sadd): 5 QAR fee with 3+ cookies
• Zone 3 (Airport Area, Al Waab): 10 QAR fee with 4+ cookies
  
  

❓ 4. What's the minimum order for corporate catering?

A: Our minimum for corporate orders is 20 boxes. We offer:

• Team Starter: 20 cookies (3 flavors) - 500 QAR
• Meeting Delight: 50 cookies (5 flavors) + branded packaging - 1,100 QAR
• Executive Gift: 100 cookies (all flavors) + premium packaging - 2,000 QAR
  
  

❓ 5. Do you have options for people with allergies?

A: Yes, we provide clear allergen information for all cookies:

• May contain: wheat, dairy, eggs, soy (varies by flavor)
• Severe allergy warning: Pistachio, Pecan Caramel, and Nutella cookies contain tree nuts
• Halal Certified: All ingredients meet Halal standards
• No preservatives: Freshly baked daily with premium ingredients

For detailed allergen information, contact us at orders@serasweets.shop

❓ 6. Why are your cookies so much bigger than regular cookies?

A: Our 180-200g cookies follow authentic NY bakery tradition. Unlike standard cookies that spread thin, our precise recipe creates the signature thick, bakery-style cookie with:

• Crispy golden edges
• Soft, molten center
• Perfect portion for sharing or savoring
• Better value with premium ingredients

This is what makes a true New York cookie experience!

❓ 7. How should I store your cookies for best results?

A: For optimal freshness:

• Room temperature: Best for immediate consumption (leave 30 min before serving)
• Refrigerate: If warm or dairy-based (like Nutella or Biscoff cookies)
• Best consumed: Within 2-3 days of receipt
• Never freeze after baking—only our dough is frozen to develop flavor.

❓ 8. Can I customize my cookie order for an event or corporate gifting?

A: Absolutely! We specialize in custom orders:

• Custom flavors: Develop exclusive cookie flavors for your brand
• Special occasions: Eid, National Day, and holiday-specific offerings
• Flexible scheduling: Weekly, monthly, or one-time deliveries
• Custom platters: For conferences, meetings, and celebrations

❓ 9. Do you offer gift boxes or special packaging?

A: Yes! We offer premium packaging options:

• Classic Collection (3 cookies): 65 QAR
• Premium Collection (6 cookies): 120 QAR
• Ultimate Collection (12 cookies): 220 QAR
  All gift boxes include:
• Our signature pistachio-green packaging
• "Good cookies, good times!" tagline
• Thank you card with care instructions
• Custom gift messages upon request
  

📞 STILL HAVE QUESTIONS?

Contact us:
💬 WhatsApp Us
📧 orders@serasweets.com
📱 +974 3150 0250

Same-day delivery available for orders placed before 12 PM